Returns & Exchange
  • Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • We only offer return / exchange if the item was damaged on receipt or vastly different from what was mentioned as product description at the time of order placement. Natural products can differ from photos as the photos are representative in nature and every piece is different. Orders cannot be cancelled and refunded if order has gone for dispatch. If customers refuse to accept the order, they are liable for both side shipping and packing charges. Refunds will only be in form of in-store credits or product exchange if allowed by policy.

  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, Puja items which lose the spiritual benefits belief on being used, hazardous materials, or flammable liquids or gases. 

  • Additional non-returnable items: -Gift cards, Downloadable software products, Some health and personal care items

  • Since all orders are checked 2 times before dispatch, any complaint for missing item must be placed within 2 days of delivery, else it would not be entertained.

  • To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedAny item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 10 days after delivery

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at omkarmic@gmail.com

  • Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • Exchanges (ONLY if applicable)

  • We only replace items ONLY if they are defective or damaged. If you need to exchange it for the same item, send us an email at omkarmic@gmail.com and call for instructions.

  • Gifts-If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping:

  • When instructed by our staff member, you should mail your product to: B8, Anmol Apartment, Mecosabagh, Nagpur 440014, ph- 9819693355

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • If you are shipping an item over Rs. 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

  • How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

  • How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at omkarmic@gmail.com or mailing us at:
    Omkarmic, 

    B8, Anmol Apartments, Mecosabagh, Nagpur 440014

SECTION 3 - DISCLOSURE

  • We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WIX

  • Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through WIx’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

  • Payment:
    If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

SECTION 5 - THIRD-PARTY SERVICES

  • In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

  • Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

  • To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Wix uses cookies for many important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

SECTION 8 - AGE OF CONSENT

  • By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

  • If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our representative at omkarmic@gmail.com or by mail at
    Omkarmic
    [B8, Anmol Apartments, Mecosabagh, Nagpur 440014

 
Terms & Conditions
  • Items offered are subject to availability. In case an order is placed for which we do not have available stock, we will cancel the order and refund the money to the customers. We will not be responsible for losses if any incurred by customers due to such cancellation.

  • Your browser may not support display of images.

  • The actual colors/finishes of handcrafted products may marginally vary from the online display. Your browser may not support display of this image.

  • Hand-made items are susceptible to slight variations in size. Dimensions are indicative and minor differences are possible.

  • Prices are subject to change due and are the sole discretion of  Omkarmic.

  • We as a merchant shall be under no liability in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Shipping
  • Domestic Shipping in India by India post or courier with tracking.

  • International shipping by India post Registered Mai,  Speed Post or Courier with tracking. Delivery time 5- 25 days depending on the service.

ABOUT US

RETURNS

TERMS

CONTACT US

message-us-correct.png
  • Facebook
  • Twitter
  • LinkedIn

©2020 by Omkarmic.